Terms & Conditions

Prices
Prices shown in bold in the catalogue are inclusive of VAT calculated at the prevailing rate, which at the time of going to print was 15%, this is subject to change in accordance with HMRC.

Prices shown in brackets are exclusive of VAT (see VAT Relief). All prices shown are exclusive of handling and carriage. We intend to maintain these prices until September 2009, but reserve the right to amend these or replace products where necessary.

VAT Relief
Certain items in this catalogue are eligible for VAT relief for those who are chronically sick or have a disability. Where this applies, the lower VAT exempt price is shown in brackets may be claimed on your order, if the declaration box is signed and the disability is stated.

VAT relief cannot be claimed on telephone orders* as we must have a signed declaration and this must be provided with every order. If you are unsure as to whether you qualify for relief from VAT we suggest you contact your local Customs and Excise VAT office for guidance.

Handling & Carriage
Free delivery on al orders over £100.00
Orders of £100.00 and under will be charged at £4.95. These charges cover order processing, packaging, handling, insurance and delivery costs (UK wide coverage).

Delivery
Orders will be delivered to the address shown on the order form by either Royal Mail or national carrier depending upon their size and weight (UK wide coverage). We aim to despatch on the same day for orders received before 3pm, however, if you have not heard from us within 14 days please contact Customer Services. Items may be sent separately; therefore you may not receive your entire order in one delivery.

Guarantee
All products within the catalogue are guaranteed against defects in materials or workmanship for one year, from the date of purchase, unless otherwise stated. We recommend regular visual checks to ensure your product is not showing undue signs of wear and tear. This does not affect your statutory rights.

Money Back Guarantee
If for any reason the product/s received are damaged or faulty please contact Customer Services and we will arrange to either replace the goods or refund your payment in full.

If the goods received are found to be unsuitable please contact Customer Services within 14 days of receipt and we will refund your payment in full less the Handling & Carriage charge, unsuitable goods must be returned undamaged and in their original packaging.

This does not affect your statutory rights.

Customer Care
In our quest for continual improvement, we may from time to time monitor and record customer communications. This is for internal training purposes only and the confidentiality of our Customers and their transactions will be fully protected at all times.

Maximum User Weight & Loads
Products which have a maximum user weight or total load are indicated by the following symbols:


Indicates Maximum User Weight of the product

Indicates Maximum Load of the product

Payment
All payments must be made in full at the time of ordering. Goods will then be delivered after payment has cleared. We accept all major credit & debit cards, cheques and postal orders, please allow five working days for cheques to clear.

Order Confirmation
Once your order is received, an email will be sent back to you confirming the products requested.

Access Able reserves the right to alter product specifications or withdraw any product or service without prior notice.